Thank you for supporting our small-town boutique! We value your satisfaction and aim to provide you with the best shopping experience possible. To ensure a smooth process, we have implemented a 14-day return policy. Please review the details of our policy below:
- Only items purchased directly from our boutique are eligible for return.
- The item must be in its original condition, unworn, and with all original tags and packaging intact.
- For hygiene reasons, certain items such as undergarments, swimwear, and earrings are exempt from this return policy.
- If you wish to return an item, please visit our boutique within 14 days of the purchase date.
- Kindly bring the item along with the original receipt or proof of purchase.
- Our staff will assess the condition of the item and verify its eligibility for return.
- Please note that all returns are subject to our discretion and may be denied if the item does not meet the eligibility criteria.
Refund or Store Credit:
- Approved returns will be issued a refund in the original form of payment or store credit, as per your preference.
- Please allow a reasonable processing time for the refund to be completed.
- If you opt for store credit, it will be issued in the form of a digital gift card that can be used for future purchases at our boutique.
- At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Exceptions and Considerations:
- Clearance items are final sale and not eligible for return.
- If the returned item is damaged, worn, or missing tags, we reserve the right to refuse the return or apply a partial refund.
- Our return policy does not cover normal wear and tear, misuse, or accidental damage.
We appreciate your understanding and cooperation in adhering to our return policy. If you have any further questions or require assistance, please feel free to contact our friendly staff at the boutique. We are here to assist you and ensure your shopping experience is delightful!
Warm regards, Luxe Cactus Boutique